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How to Write a Diagnostic Report That Makes Clients Say “This Is Exactly What We Needed”
Posted inClient Acquisition Communication Consulting

How to Write a Diagnostic Report That Makes Clients Say “This Is Exactly What We Needed”

You've done 10 interviews. You have 50 pages of notes. Now what? Most consultants write rambling reports no one reads. Here's the formula for a diagnostic report that's clear, actionable,…
Posted by Bob Moore April 7, 2026
How to Conduct Discovery Interviews That Uncover Real Problems (Not Just Symptoms)
Posted inCommunication Consulting Interviewing

How to Conduct Discovery Interviews That Uncover Real Problems (Not Just Symptoms)

Most consultants ask surface-level questions and get surface-level answers. "What's the problem?" "Communication is bad." That's useless. Here's how to dig deeper and find the root causes clients will actually…
Posted by Bob Moore March 22, 2026
What to Say When They Say “That’s More Than I Expected” (The Price Objection Script)
Posted inCommunication Consulting Negotiation

What to Say When They Say “That’s More Than I Expected” (The Price Objection Script)

You send the proposal. They reply: "This is more than we budgeted." Your stomach drops. You panic. You offer a discount. Wrong move. Here's exactly what to say instead—the script…
Posted by Bob Moore March 15, 2026
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  • How to Write a Diagnostic Report That Makes Clients Say “This Is Exactly What We Needed”
  • How to Conduct Discovery Interviews That Uncover Real Problems (Not Just Symptoms)
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